Last Updated: May 19, 2026
Welcome to AIXPERT TECH CO. LIMITED ("we", "us", or "our"). We operate the website https://aixperttools.com/ (hereinafter referred to as the "Site") and provide our automated agent services and subscriptions. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe, lawful, and responsible manner in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and international data protection standards (such as GDPR and CCPA where applicable). Please read this Privacy Policy carefully to understand how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our Site and services.
- Account and Contact Information: When you register for an account, subscribe to our newsletter, or contact us via our contact form, we collect your name, email address, company name, and any files or messages you attach.
- Payment Information: All payment processing for our subscriptions is handled via secure, third-party payment gateways. We do not store or collect your credit card details or bank account information on our servers.
- Agent Execution Data: To execute the automation services, we may temporarily process data, configuration files (SKILL.md), third-party API keys, and operational scripts provided by you.
- Usage and Device Data: We automatically collect technical information when you visit our Site, including your IP address, browser type, operating system, pages viewed, and the times of your visits.
2. Cookies and Tracking Technologies
Our Site uses cookies to analyze website traffic, track user behavior, and optimize your overall experience. By clicking "Accept" on our Cookie banner, you agree to our use of these cookies. Your data will be aggregated with other user data for analytical purposes. You can choose to disable cookies through your individual browser options, though some features of our Site may not function properly as a result.
3. How We Use Your Information
We use the collected information for the following purposes:
- To deliver, operate, and maintain our automation platforms and subscription tiers.
- To process your payment transactions and manage your billing subscriptions.
- To respond to your inquiries, support tickets, or messages sent via the contact form.
- To optimize and improve our standard and self-evolving skill libraries.
- To send you technical updates, promotional newsletters (subject to your consent), and security alerts.
- To prevent fraudulent activities and ensure the security of our infrastructure.
4. Data Processing and Third-Party AI Providers
Our service interacts with Large Language Models (LLMs) and automated sandbox environments.
- Third-Party AI Models: When running certain automation skills, minimum necessary prompts or data inputs may be transmitted to external AI providers (such as OpenAI, Anthropic, etc.).
- Data Isolation: We ensure that these third parties handle your data securely. In accordance with standard enterprise AI terms, your operational data and inputs are processed in real-time and are not used to train public AI models.
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your data only in the following essential scenarios:
- Service Providers: With trusted vendors who assist us in operating our website, managing hosting services, or processing payments.
- Corporate Affiliates: Within our corporate structure for operational purposes.
- Legal Compliance: If required by law, or in good faith belief that such action is necessary to comply with legal obligations under Hong Kong law or international law, or to protect the rights and safety of AIXPERT TECH CO. LIMITED.
6. Data Security and Retention
We implement robust administrative, technical, and physical security measures to safeguard your personal data at our registered office at NO 5-A17 ON 10TH FLOOR HEWLETT CENTER NO.54 HOI YUEN ROAD KOWLOON and on our secured cloud servers. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with statutory legal and accounting retention periods.
7. Your Data Rights
Under the Hong Kong Personal Data (Privacy) Ordinance and international laws, you have the right to:
- Check whether we hold data about you and access that data.
- Require us to correct any inaccurate data relating to you.
- Opt-out or unsubscribe from our marketing newsletters at any time.
- Request deletion of your data (subject to legal and regulatory overrides).
To exercise any of these rights, please contact our Data Protection representative at our official email below.
8. Contact Us
If you have any questions about this Privacy Policy, your data rights, or if you wish to pay a visit to our office, please get in touch:
- Company Name: AIXPERT TECH CO. LIMITED
- Office Address: NO 5-A17 ON 10TH FLOOR HEWLETT CENTER NO.54 HOI YUEN ROAD KOWLOON
- Operating Hours: Monday – Friday, 09:00 AM – 05:00 PM (Closed on Saturdays & Sundays)
- Official Email: marketing@aixperttools.com
- Website: https://aixperttools.com/